DASGUZO
Revolutionizing Peer-To-Peer Car Rentals
DASGUZO aims to create a streamlined Peer-to-Peer (P2P) car rental platform, allowing users to rent vehicles from local owners easily. The app will also enable users to report car-related issues—such as mechanical problems or damage—simply and track their resolution.
Who Was The Client
DASGUZO is an innovative company dedicated to reshaping the car rental experience by connecting car owners with renters. The platform allows users to rent vehicles from local owners, while offering owners an easy way to generate income from unused cars. Alongside the rental service, DASGUZO integrates an issue reporting system, allowing users to report problems with the car they rented, helping maintain a high standard of service and vehicle quality.
Our Implementation Approach
To create a seamless platform for car rentals and issue reporting, DASGUZO focused on two core functionalities: a simple rental process and an efficient system for reporting car-related issues. Here’s how the solution was implemented:
Dual-Flow Design
The platform was designed with two clear paths: for users (one for renting and one for owners listing) to simplify the process. The focused clarity of each path enhances usability with different parts of the platform.
Payment Integration
DASGUZO integrated secure payment gateways for transactions between renters and car owners. Users can make bookings using both standard cards and digital wallets, ensuring prompt payments to owners.
Google Maps Integration For Issue Reporting
Users can report car-related issues by pinpointing precise live vehicle/location integration through Google Maps. It boosts precision when the issue occurred, ensuring accurate reports.
Chat Communication
A real-time chat feature allows renters and car owners to communicate efficiently. Ideal for clarifications, pick-up instructions, and resolution of open issues before or during the rental period.
Simple Car Listing And Booking
Car owners could quickly upload vehicle details, set pricing, and availability. A listing would appear in the app for renters to browse based on preferences and filter based on location, availability, and price.
Admin Dashboard
A comprehensive admin panel was created to manage car listings, user accounts, support tickets, and performance metrics. Admins could assign issues to the appropriate team for resolution and monitor the health of the platform.
Pain Points Discovered
Accurate Issue Reporting
The challenge was ensuring that users could provide accurate details about when and where the issue with the car occurred. This was solved by integrating Google Maps to allow users to drop a pin at the exact location of the incident and capture the time of the event.
Balancing Rentals and Reporting
It was important to balance the user experience between the car rental functionality and the issue reporting process. To address this, distinct workflows were designed, separating car booking and issue reporting to avoid conflict.
Seamless Communication
Initially, users experienced delays in coordinating with owners or admins. This was addressed by integrating real-time chat features, making communication faster and more direct.
Admin Overload with Issue Reports
With the potential for numerous car-related reports, admins could be overwhelmed. To manage this, filters and prioritization options were added to the admin dashboard, allowing reports to be categorized and addressed based on urgency.
Requirements For Success
To meet DASGUZO’s vision, several key requirements had to be addressed:
User-Friendly Interface
Both the car rental and issue reporting features had to be intuitive and easy to navigate, ensuring a smooth user experience for renters and car owners alike.
Payment Integration
A secure payment system that allowed easy booking and payment processing.
Chat Functionality
Real-time communication between renters, owners, and admins to ensure quick problem resolution and seamless coordination.
Admin Dashboard
A user-friendly admin interface for managing listings, bookings, and issue reports effectively.
The Key Technologies We Used
Some Of the many Accomplishments In This Project
User Trust and Satisfaction
DASGUZO implemented a review system where users could leave feedback after completing a booking. This enhanced transparency and helped users make informed decisions, contributing to a higher level of trust and satisfaction on the platform
Seamless Maps Integration
The integration of Google Maps for reporting car-related issues made it easier for users to provide precise details, ensuring that all issues were accurately reported and resolved efficiently.
Booking Requests and Approvals
The platform provided clear workflows for renters to request bookings and for owners/admins to approve or reject them. This transparency helped streamline the rental process and enhanced user trust
Admin Dashboard Management
The admin dashboard was designed for easy management of car listings, bookings, and issue reports. Admins could efficiently track, prioritize, and resolve both rental-related tasks and user-reported problems